Support Specialist

Tampa, Florida, United States | Full-time

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Position:                  Support Specialist

Date Opened:          April 14, 2025

Closing Date :          April 25, 2025

Location:                  Tampa, FL

Classification Level & Salary Range:  $39,958 - $71,932*(CL 23/1 – CL 24/61)

 

Introduction:

The United States Probation for the Middle District of Florida is seeking qualified applicants for the position of Support Specialist in Tampa, Florida.

The Middle District of Florida is a progressive district that values continual growth and development and collaborative learning through shared experiences.  We believe that leadership is a shared responsibility of all team members, and we expect staff at all levels of the organization to lead from where they stand. We encourage creativity and ingenuity in problem solving.

Geographically, the district covers thirty-five counties from the Georgia border in the northeast to south of Naples on Florida’s southwest coast.  There are five divisional offices located in Tampa, Jacksonville, Ocala, Orlando, and Fort Myers, and satellite offices in Cocoa and Sarasota.

Probation Office Mission Statement:

Middle District of Florida Probation Office will protect the public, promote the fair and impartial administration of justice, and facilitate meaningful positive changes in the lives of others.

Probation Office Vision Statement:

The Middle District of Florida Probation Office will be the gold standard for community corrections agencies. We will set the benchmark for best practices and continually seek to raise the bar. We will provide superior service, complete superior investigations, engage in superior supervision, and have the greatest positive impact on others, the community, and society. We will do so by equipping, empowering, and engaging a highly developed, talented, and motivated staff, one in which all members collaboratively cultivate a culture that embodies our core values and guiding principles.

Representative Duties:

  • Performs frontline customer service and other administrative duties as assigned. Answers phone calls, greets visitors, and processes incoming and outgoing mail. 
  • Receives, scans, and uploads incoming documents into client's electronic case files and automated case management database.
  • Creates, updates, and organizes case files; both electronically and paper form.  Initiates and enters statistical information in the agency's automated case management system.  Audits paper case files before closing to ensure that all necessary documents have been scanned and entered in the client's electronic case file.
  • Formats, proofreads and edits reports, petitions, letters, memorandums and other documents prepared by the probation officer. Drafts routine correspondence.
  • Processes documents to the Court, Bureau of Prisons, Sentencing Commission, and other agencies.
  • Assists in assigning new investigations.
  • Assists with asset inventory, using both manual and automated inventory tracking tools.
  • Purchases office supplies. Receives purchased supplies and checks deliveries against packaging slips.
  • Performs other related duties as required.

Minimum Professional Qualification Requirements:

High school graduation or equivalent and two years general experience.

General Experience is defined as: Progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the position's duties.

Personal Characteristics and Skills:

The Middle District of Florida strives to maintain and grow a productive, progressive, and positive culture, and we recruit and retain staff that promote, reflect, and thrive in that environment. Successful candidates must be leaders and motivators; must be mature and highly organized; must possess tact, good judgment, poise, and initiative; and must maintain a professional appearance, demeanor, and strict confidentiality at all times.  A successful candidate will possess the following qualities: optimistic, introspective, honest, helpful, curious, adaptable, committed, loyal, and accountable.

Candidates must have excellent customer service skills. The position requires exceptional skills in a wide range of computer applications, e.g., Microsoft Office, Adobe, and database; excellent communication skills (both written and oral); and strong office and organizational skills.

The ability to work in a fast-paced and deadline driven environment, and the ability to work both independently and as part of a team is a must.

Conditions of Employment:

All court employees, including U.S. Probation Office are in the excepted service and are required to adhere to the Code of Conduct for Judicial Employees which is provided to each employee.

All information provided by applicants is subject to verification through a comprehensive background check. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.

Applicant must be a U.S. citizen or a permanent resident seeking citizenship. 

The U.S. Probation Office provides reasonable accommodations to applicants with disabilities.

The position(s) will be filled in accordance with the Employment Dispute Resolution Plan (EDR) as adopted by the United States District Court for the Middle District of Florida.

Benefits:

  • 13 days of vacation for the first three years (increases with tenure)
  • 13 days of sick leave per year
  • 11 paid holidays
  • Choice of employer-subsidized federal health and life insurance plans, with optional dental, vision, and long-term care coverage
  • Federal Employees Retirement System and employer-matching Thrift Savings Plan (similar to a 401K)
  • Salary progression based on acceptable performance
  • Mandatory Electronic Fund Transfers

How to Apply:

Applicants must submit the following application packet. Incomplete application packets will not be considered.

The United States Probation Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without written notice to the applicants. If a subsequent vacancy of the same position becomes available within a reasonable time of the original announcement, the United States Probation Office may elect to select a qualified candidate from the original applicant pool.

Due to the volume of applications received, the United States Probation Office will only communicate to those individuals who will be selected for an interview. 

The Probation Office will not reimburse candidates for travel in connection with interviews or pay for relocation expenses.

 

UNITED STATES PROBATION IS AN EQUAL OPPORTUNITY EMPLOYER

 

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